Privacy Policy

Effective Date: 03.01.2025

Last Updated: 03.01.2025

Introduction

At iLucious, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your information in strict compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

By using our website, www.iLucious.com, you agree to the terms of this policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We may collect personal information such as your name, email address, phone number, billing and shipping addresses, and limited payment details (such as card type and billing address).

We may also collect non-personal information such as your IP address, browser type and version, device information, and website usage data including cookies.

We do not collect sensitive personal data like health information, religious beliefs, or criminal records.

2. How We Use Your Data

We use your data to process and deliver orders.

We use your data to communicate with you, for example by sending order confirmations or responding to support requests.

We use your data to improve our website and services.

We may use your data for marketing purposes, only if you have given explicit consent.

We process data to comply with legal obligations, such as for accounting or tax reporting.

We use data to detect and prevent fraudulent activity.

We do not use automated decision-making systems that produce legal effects for users.

3. Third Parties We Share Your Data With

We only share your information when necessary to operate our business and comply with GDPR.

Our ecommerce platform is Shopify.

Our payment processors include Stripe and PayPal.

We use Royal Mail and other logistics partners to deliver your order.

We use Google Analytics and Google Ads to monitor performance and advertising.

We may use services like Judge.me for product reviews and forms for customer contact.

We ensure that all third-party services are GDPR compliant and have appropriate data agreements in place.

4. Legal Basis for Processing

We may process your data with your consent, for example when you subscribe to our newsletter.

We process your data when necessary to fulfill your order or provide customer service.

We may be required by law to process certain data, such as for invoices or taxes.

We may also process data based on legitimate interests, such as to prevent fraud or improve our services.

Where processing is based on consent, you may withdraw that consent at any time.

5. Your GDPR Rights

You have the right to access your personal data at any time.

You have the right to correct inaccurate or incomplete data.

You have the right to request deletion of your data, unless we are required to keep it by law.

You have the right to restrict how we process your data in specific situations.

You have the right to receive a copy of your data in a portable format.

You have the right to object to the processing of your data for marketing or based on our legitimate interests.

You have the right to withdraw any consent previously given.

You have the right to file a complaint with a data protection authority.

To exercise these rights, please contact us at support@iLucious.com

6. Data Retention

We keep your personal data as long as needed to fulfill your order, meet legal obligations, or resolve any disputes.

Once it is no longer needed, we delete or anonymize the data securely.

7. Cookies and Tracking

We use cookies to keep our website functioning properly.

We also use cookies to analyze site traffic and personalize content and ads.

You can disable cookies through your browser settings or by using the cookie banner on our website.

For more details, please refer to our Cookie Policy.

8. Security Measures

We take data security seriously and apply appropriate safeguards.

Sensitive data is encrypted during transmission.

Payment details are securely stored by trusted third-party processors.

Access to your data is limited only to authorized personnel.

While we do our best to protect your data, no system can be guaranteed 100 percent secure.

9. Data Breach Notification

In the event of a data breach, we will notify affected users promptly if required.

We will also inform the relevant data protection authority within 72 hours as required by law.

10. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure it is protected through mechanisms such as standard contractual clauses or adequacy decisions.

11. Children’s Privacy

Our services are not intended for individuals under the age of 16.

We do not knowingly collect personal data from children without parental consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will take effect immediately upon posting to our website.

For major changes, we will notify you by email or display a notice on our site.

13. Contact Information

If you have any questions or concerns about this policy or your data, please contact us at:

Email: support@iLucious.com

Phone: +44 7440 165834